Skip to main navigation.
Call Anytime: (252) 247-3107 or (800) 682-2217

Tap. Pay. Go! Pay your bill with our PowerPay 24 mobile app.

Power Outages

Outage Safety is Our Priority

CCEC crews will restore power as quickly as possible, but not until it is safe to do so. We urge you to stay safe, too! Learn more here.

Steps to Restoring Power

During a major outage, our main goal is to restore power to the greatest number of members in the shortest time possible, but we will not jeopardize the safety of the response teams or the public. Everyone should be prepared to go without power for several days, depending on the severity of the damages in our service area and elsewhere. Once it is safe, crews begin a methodical restoration effort. Here's how it works (Click image for larger view):

NOTE: When an extended power outage occurs, turn off all household circuit breakers except one you use for indoor lighting. Once power has been restored, wait 15 to 20 minutes and then begin turning breakers back on. This helps prevent a sudden overloading of the co-op's own breaker system. This practice is especially helpful during times of high energy demand posed by extreme summer or winter temperatures. Also, something like an electric stovetop that was left on when the power went out could pose a safety hazard, because you may not remember it when the power is restored.

Troubleshooting Electrical Problems

If your power goes out, the first step of troubleshooting is to identify the problem. Is your neighbor’s power out as well, or is the problem isolated to your home or business?

If the problem is at your home or business, you should first check your circuit breakers before you call the cooperative to report an outage.

When a circuit breaker trips, it moves about midway between the full-on and full-off positions, and it will move back and forth a little when you wiggle it. To reset a tripped breaker, push it to the full “off” position (opposite all the other breakers in its column), then to the full-on position, and then let go immediately. If it trips again or does not stay in the “ON” position, push it to the full-off position and tape over it until you've resolved whatever is causing it to trip.

If a breaker tripped because of a tool or machinery overload, make sure you've switched off or unplugged that device before restoring power.

If you know of or suspect an unresolved problem that has caused the breaker to trip, do not attempt to reset it. Contact a licensed electrician repair the problem.


Powered by Touchstone Energy Cooperatives Logo