Call Before You Dig
Beginning March 1, 2012, CCEC has made it easier for professional excavators and homeowners to locate underground utilities by joining the national “Call Before You Dig” program.
What is 811?
811 is the national number designated by the Federal Communications Commission to help protect homeowners and professional excavators from unintentionally hitting underground utility lines while working on digging projects.
Why call 811?
Every digging project requires a call to 811. Hitting an underground utility line while digging can harm the environment, cause serious personal injuries, disrupt service to an entire neighborhood and potentially incur fines and repair costs.
How does it work?
One easy phone call to 811at least 48 hours before digging starts the process of getting your utility lines marked.
Dialing the FCC-designated 811 number connects callers in North Carolina with the state’s one-call center (www.nc811.org). A representative from the one-call center will ask you for the location and description of your digging job.
The representative will then notify CCEC and other affected utility companies to send professional locators to the proposed dig site to mark the approximate location of your lines. You can check the “positive response” link on the state’s 811 Web site to see what utilities are in your area and who is responding to your request.
Once your underground lines have been marked, you will know the approximate location of your utility lines and can dig safely.
What happens if I don’t call?
Approximately 165,000 underground utilities are damaged each year by digging. One out of every three incidents is caused by someone who did not call 811 before digging. Knowing approximately where underground utility lines are buried before each digging project helps to prevent these situations.
When should I call 811? *
• Installing a rural mailbox
• Putting in a fence
• Planting trees or shrubbery
• Building a patio or deck
• Excavating a new garden area
* These are a few common examples of when to call. You or your contractor should call at least 48 hours before any digging project.